Refund policy

J.  How does Street Rod Showcase handle order related issues?
 
Order Issues and Returns
   1. If you have an issue with your order, contact Street Rod Showcase before disputing your claim with your credit card company. If you have filed a dispute with your credit card company, we will not be able to issue you a refund as well, and we cannot make any refunds or replacements until the dispute is resolved or canceled. If there are Order issues and after an investigation Street Rod Showcase offers you a refund, this will be provided in the form of a Street Rod Showcase credit and will appear in your Street Rod Showcase balance.
Summary: If you have an issue with your Order, contact Street Rod Showcase Support directly: support@streetrodshowcase.com within 30 days of the product delivery and provide a detailed description of your issue, accompanied by relevant photo or video evidence that supports your case. After investigation, we will determine if you are eligible to receive a free of charge Reprint or Refund. Some issues do not qualify for reprinting, such as the issues outlined below.

    2. Street Rod Showcase does not hold any inventory and does not perform any of the development or manufacturing of any of the Products or handle printing or embroidering itself. Other than issues caused by technical error, we are not responsible for the quality and outcome of Produced Orders. The quality of the production is dependent on the print or embroidery Provider. Each Provider has their own tools and procedures and customers are responsible for submitting Content that satisfies the provided print quality requirements. However, if your order has issues, steps for resolution are outlined below.

    3. Street Rod Showcases’ support team handles all conflict resolution on behalf of our Customers. Customers agree to contact Street Rod Showcase Support for all conflict resolution. If the Produced Order does not meet Customer expectations, customers must first contact Street Rod Showcase Support within 30 days of product delivery. In order to best resolve the matter, the Customer should provide all relevant materials for Street Rod to investigate the issue, including a description of the Produced Order, the issue, and quantity of Products affected. 

    4. Products are unique and produced to the Order, therefore, they are non-refundable. By submitting an Order to production either manually or via an automatic setting, you acknowledge that the Order execution or Order contents (products, shipping method, delivery and return addresses) cannot be further modified. If the shipment details are incorrect, or if the Customer Ordered the wrong size or color, Street Rod Showcase can not be held responsible. The Customer is responsible for relaying the correct information to Street Rod Showcase.
You may submit requests for change of certain Order details, including address change or delivery method change. Our print provider team will evaluate the request and at its discretion will let you know whether it is possible to accommodate your request and/or whether your request carries any additional costs.
After an Order is placed Street Rod Showcase cannot guarantee that it will be possible to issue a full or partial Refund in case of canceled Orders.  Upon receiving a cancellation request, Street Rod Showcase will determine whether your cancellation is eligible for a full or partial Refund depending on the stage of the fulfillment of the Order.

    5. Orders for products with recently updated artwork go through our Print Providers Control process that checks for low-resolution imagery or any other design related issues. If an issue is discovered, Street Rod Showcase will send Customers an email explaining the issue and any possible product quality repercussions. If the Customer does not respond within 6 days the Order will be canceled and a refund issued. If the Customer chooses to proceed with the Order, the Order will be submitted and You the Customer will not be eligible for any replacements or refunds for this Order. Orders that don’t meet other criteria of the Print Provider’s Terms of Service or Intellectual Property Policy will be canceled, and charges refunded.

    6. The Production times listed on the Website are estimated average times and are in no way guaranteed. If Your Order seems to be taking an unusually long time to be produced or delivered, please contact Street Rod Showcase’s Support: support@streetrodshowcase.com. If the Produced Order is lost during Shipment, Street Rod Showcase will investigate and may provide replacements when appropriate.

    7. After investigating your issue, if Street Rod Showcase determines that your product is faulty, the Order or line items will be replaced or refunded at the discretion of Street Rod Showcase and the Print Provider. Refunds will be issued in the form of credit to Your Street Rod Showcase balance.

   8. Street Rod Showcase does not provide Refunds for Orders still in transit, unless they are deemed lost by our Print Provider’s customer support team.

    9. The Customer is responsible for ensuring that the specified delivery address for each and every Order is valid and accurate. If a delivery of an Order is incomplete due to an invalid or incorrect address, the Customer can either request a reshipment or cancellation of the order. Costs associated with reshipment of the Order and/or cancellation shall be borne by the Customer.

    10. If an order has not been delivered in 30 calendar days (for domestic US or regional EU orders) or in 45 calendar days (for international orders), Customers should contact Printify Merchant Support within 1 week in order to be eligible for a reprint/refund.

    11. If tracking of an Order states that it has been delivered, yet the Customer reports it as not received, Street Rod Showcase reserves the rights to refuse a free of charge Reprint or a Refund. Such cases will be individually investigated by Street Rod Showcase.

    12. An Order can be delayed due to delays from shipping carriers. Street Rod Showcase cannot guarantee precise delivery dates on shipping, as it is dependent on the shipping carriers. Consequently, Street Rod Showcase assumes no liability associated with delay and does not offer any Reprints and/or Refunds caused by shipping delays, unless Street Rod Showcase and the Print Provider determines that the package was lost in-transit.

    13. Street Rod Showcase reserves the right to refuse a request for Refund or Reprint, if the reasons for the complaint are due to the following: issues in the artwork file, placement, limitations of the product, bleed areas and not following the design guidelines and/or any other reason not eligible for a Refund or Reprint. Such requests will be dealt on a case-by-case basis.